Skip to content

Terms of Service

Last updated: May 13, 2025

These Terms apply to both:

  • Applicants – individuals using Brightstead to apply for services like rent or utility assistance
  • Providers – organizations and staff using Brightstead to manage and review applications

Welcome to Brightstead. We provide secure, modern tools for social service providers and the people they serve. By using our website and services, you agree to the terms below.

Quick Summary

Here’s a short, simple summary of what you agree to when using Brightstead:

  • Who it's for: Brightstead is for applicants seeking help and for providers who manage applications.
  • Use it legally: Don’t use Brightstead to break the law or lie about who you are.
  • Keep it secure: If you have a provider account, keep your login safe and don’t share it.
  • Your info: Read our Privacy Policy to see how we protect your information.
  • Things can change: We may change the site or these terms, and we’ll let you know if we make big updates.
  • If you have questions: Contact us any time at hello@brightstead.care.

1. Who We Serve

  • Providers: Organizations and their authorized staff who use Brightstead to accept and manage applications for services.
  • Applicants: Individuals who use Brightstead to apply for services like rent or utility assistance.

2. Using Brightstead

You agree to use Brightstead only for lawful purposes and in accordance with all applicable laws and regulations. You must not misrepresent your identity or the information you provide through our platform.

If you are using Brightstead on behalf of an organization, you represent that you are authorized to do so.

3. Privacy and Data Use

We are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.

4. Your Responsibilities

You are responsible for the information you submit through Brightstead. Do not upload false or misleading information or documents. For providers, you are responsible for ensuring that data you collect and manage complies with applicable privacy and data protection laws.

5. Account Security

If you create a provider account, you are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

6. Availability and Changes

Brightstead is provided on an “as is” basis. While we aim for high reliability, we do not guarantee uninterrupted service. We may update or change features at any time.

7. Intellectual Property

All content and software provided through Brightstead is owned by us or our licensors and protected by copyright and intellectual property laws. You may not copy, modify, or distribute our content without permission.

8. Limitation of Liability

Brightstead is not responsible for decisions made by service providers or the outcome of any application. We are also not liable for any damages arising from the use of our platform, to the maximum extent allowed by law.

9. Termination

We may suspend or terminate your access if you violate these terms or use the platform inappropriately. You may stop using Brightstead at any time.

10. Changes to These Terms

We may update these Terms of Service from time to time. If we make significant changes, we’ll post a notice on our website. Your continued use of Brightstead means you accept the updated terms.

11. Contact Us

If you have questions about these terms, please email us at hello@brightstead.care.